“Leena” received a renewal email with a higher annual rent. She remembered earlier conversations but could not tell which message counted as the proposal or whether it had arrived 90 days before expiry.
What made the file confusing
The tenancy contract was in one inbox, the Ejari certificate was on a phone, and the landlord’s messages used both a company name and an individual contact. Leena had also checked two property portals and treated their advertised prices as the official index.
CaseDaleel’s workflow did not state whether the increase was valid. It organised:
- the contract expiry date;
- each dated renewal communication;
- the current and proposed annual rent;
- the property and Ejari details needed for DLD’s official Rental Index; and
- a short list of points to confirm through DLD, RDC or licensed advice.
After using the official calculator, Leena saved the dated result beside the notice. The reply draft asked for the calculation and recorded when the proposal was received. It did not threaten proceedings or claim a legal outcome.
What this case demonstrates
Notice timing and index eligibility are separate checks. A useful product makes both visible and links to the official tool. It does not substitute property-portal asking prices for the DLD result.
This is a composite learning case, not a real user story or testimonial. No settlement or decision is claimed.
Frequently asked questions
Why not use advertised rents from property portals?
They are not a substitute for DLD’s official Rental Index for a renewal check.
Did CaseDaleel negotiate the rent?
No. It organised the dates and documents and produced a neutral preparation summary.
What happened to the tenancy?
No outcome is stated. This case exists only to explain a responsible preparation workflow.