Terms of Service

1. About these terms

These terms are the agreement between you and CaseDaleel for your use of casedaleel.com, the free tools, the case Navigator, the account area, and any paid product we sell through the site (together, the platform).

By using the platform you accept these terms. If you do not accept them, do not use it. Read them alongside the Privacy Notice, which forms part of this agreement and explains what happens to your information.

2. Who you are contracting with

Fields shown as [to be confirmed] are not yet published here. We would rather leave them blank than publish a registration detail we have not verified against the trade licence. Ask contact@casedaleel.com if you need them before they appear.

3. What CaseDaleel is — and what it is not

CaseDaleel is a technology platform, not a law firm. What we actually do is narrow, and it is worth being precise about it:

• We publish general legal information about UAE procedure — guides, an FAQ, and free calculators.
• We help you organise your own facts and documents into a structured case file that a lawyer can read quickly.
• We help you find and reach a licensed legal professional, and, when you tell us to, we pass your case file to the one you chose.

That is the whole service. We are an introduction and case-preparation service. We do not:

• give legal advice, legal opinions or recommendations on what you should do about your specific facts;
• draft legal arguments, pleadings, memoranda or submissions;
• represent you, appear for you, or file anything on your behalf before any court, authority, tribunal or committee;
• negotiate or settle on your behalf;
• act as your agent with any employer, landlord, authority or opposing party;
• verify, endorse or rank the quality of any legal professional.

Everything on the platform is general information. It is not tailored to your circumstances, however specific it may look after you have described them.

4. No lawyer–client relationship, and no privilege

Using the platform does not create an advocate–client or lawyer–client relationship between you and CaseDaleel. We are not your lawyer, and we cannot become your lawyer.

Two consequences follow, and you should be clear about both before you write anything into the platform:

• No privilege or professional secrecy. Communications between you and CaseDaleel — including what you write to the Navigator — are not protected by advocate–client privilege or professional secrecy, because we are not a licensed legal practice. If you need a communication to be privileged, have it with a licensed advocate under an engagement with them, not here.
• A lawyer–client relationship begins elsewhere. It begins only under a separate engagement agreement between you and a licensed professional, accepted by both of you, after that professional has completed their own conflict and identity checks. Sending your case file through us is a step toward that; it is not that.

Under UAE law, advocacy and legal representation are reserved to licensed advocates, and legal consultancy to licensed legal consultants. Nothing on this platform is offered as either.

5. Who may use the platform

• You must be at least 18 and legally capable of entering a contract.
• The platform is intended for matters connected to the United Arab Emirates. We make no claim that it is appropriate or lawful to use anywhere else, and if you use it from elsewhere you are responsible for your own local law.
• You may use it for yourself, or to help a family member, friend or colleague. If you enter another person's information you confirm you have their permission, and that you will pass on what we tell you about how their data is handled.
• You may not use the platform to provide legal services to third parties, or to resell, white-label or systematically harvest its output, without our written agreement.

6. Your account

• Give accurate registration details and keep your email address current — it is how we reach you about your case and your account.
• Keep your password to yourself. You are responsible for what happens under your account, unless it happened because of a failure on our side.
• Tell us promptly at contact@casedaleel.com if you think someone else has access.
• You can sign out of every device at any time, and you can delete your account and its contents whenever you want. Deletion is real: your cases, messages and documents go with it.
• One account per person. Do not share an account, and do not create an account in someone else's name.

7. The AI Navigator, and its limits

The Navigator is an automated assistant built on a large language model supplied by a third party. It helps you describe your problem, identifies what kind of matter it looks like, and lists the evidence usually needed. Please read the following as a working instruction, not as boilerplate.

• It can be wrong. Language models can state things that are false, out of date, or subtly incorrect, and they do so fluently. Confidence in its tone is not evidence that it is right.
• It is not legal advice and does not create any professional relationship. It gives general information and helps you structure your own facts.
• It knows only what you tell it, plus general information. It has not seen your documents unless a feature says so, it does not know your file, and it cannot check anything against a court record or an authority's system.
• Never rely on it alone for a deadline, a limitation period, a fee, a filing requirement, a court or authority's current procedure, or the content of a legal provision. Confirm all of those with the relevant authority or with a licensed professional. This is the single most important sentence in these terms.
• It is not a decision about you. Nothing is approved, refused, priced or ranked because of what it outputs, and no third party sees it unless you send it to them.
• You can ask for a human to review any assessment, and you can use the guides, the FAQ and the free tools without using the Navigator at all.
• What you write to it leaves our systems. It is sent to our AI provider to generate the reply. Section 6 of the Privacy Notice explains exactly what that means. If you are not comfortable with that, do not use the Navigator.

We do not guarantee that the Navigator will be available, accurate, complete or suitable for your matter, and we may change, limit or withdraw it.

8. Introductions to legal professionals

Legal professionals reachable through the platform are independent. They are not our employees, partners or agents.

• They set their own scope, their own fees and their own terms, directly with you.
• They run their own conflict and identity checks, and they may decline your matter for any lawful reason.
• They are solely responsible for the legal advice and representation they give. We do not supervise, direct, review or warrant their work, and we are not responsible for it.
• Your case file reaches a professional only after you review the handoff and approve it. Approving one handoff does not authorise another.
• Any engagement, fee agreement, dispute or complaint about their work is between you and them.

Check the professional yourself. We do not currently verify licences or assess quality (see section 9). Before you instruct anyone, ask for their licence details and the authority that issued them, and confirm with that authority that the licence is current and covers the work you need.

9. No outcome promise, no endorsement, no commission

Three commitments that we consider load-bearing, and will not quietly soften:

• No outcome is promised. Using the platform, paying for a case pack, or being introduced to a professional never guarantees that a court or authority will accept a filing, that you will recover money, that a matter will settle, or that any particular result will follow. Nobody can promise that, and we do not.
• No professional is endorsed. An introduction is not a recommendation. We do not assess, score, accredit or rank professionals by quality, and the order in which any of them appears is not a judgement about how good they are. You choose, and you satisfy yourself.
• No commission. We do not take a percentage of your legal fees, of any settlement, award, recovery or case outcome, and we do not receive a referral commission from any professional for sending them your matter. Any fee we charge is for technology and administration, is charged to you, and is disclosed to you before you pay it. Where a professional pays us anything for access to the platform, that payment will never depend on the outcome of your matter and will never buy a recommendation — and if we ever introduce such an arrangement we will say so here.

Any example matter, sample profile or case study on the platform is a composite illustration, clearly labelled as such. It is not a real client, not a testimonial, and not a prediction of what will happen to you.

10. Your responsibilities, and acceptable use

You agree to:

• Give accurate information. The output of any tool is only as good as what you put into it. A calculator fed the wrong salary figure produces a confident wrong answer.
• Verify and meet your own deadlines. Any date the platform produces is a planning aid, to be confirmed with the relevant authority. You remain responsible for every official deadline in your matter until a licensed professional expressly accepts that responsibility in writing. We accept no responsibility for a limitation period, notice period, appeal window or hearing date.
• Upload only what you are entitled to share, and only what the matter needs.
• Take your own advice before you act. Get advice from a licensed professional before taking a step in a live matter.

You must not:

• use the platform for any unlawful purpose, or to prepare or pursue a claim you know to be false;
• upload malware, or content that is unlawful, defamatory, obscene, or that infringes anyone's rights;
• impersonate anyone, or misrepresent your connection to a matter or to a person;
• attempt to gain access to another user's account, case or data;
• probe, scan, overload, disrupt or circumvent the security or rate limits of the service;
• scrape, crawl or bulk-extract content, or use automated means to create accounts or submit cases;
• reverse-engineer, decompile or copy the platform, or use it to build a competing service;
• manipulate the Navigator into producing content that breaches these terms, or present its output to anyone as legal advice, as a lawyer's work, or as ours.

11. Your content, and the permission you give us

What you write and upload stays yours. We claim no ownership of your case description, your answers, your documents or anything else you put into the platform.

To run the service we need your permission to handle that content. So you grant us a limited, non-exclusive, royalty-free licence to store, copy, transmit, display back to you, format and process your content solely in order to:

• operate the platform and show you your own case file;
• send your messages to our AI provider so the Navigator can reply;
• produce the case pack or brief you asked for;
• transmit the case file to a professional when, and only when, you approve that handoff;
• back the data up, and keep the service secure and working.

That licence is limited to those purposes, lasts only as long as we hold the content, and ends when you delete it. We do not use your content to train AI models, we do not use it for marketing, we do not publish it, and we do not sell it. Any aggregate statistics we produce about how the platform is used contain no case content and identify nobody.

You confirm that you have the right to give us that content and that permission, including where the content concerns another person.

The platform itself — the site, the guides, the tools, the text and the design — belongs to us or our licensors. You may read, print and use it for your own matter. You may not republish or commercially exploit it without our written permission.

12. Fees, free tools and paid case packs

• The guides, the FAQ, the calculators and the first case check are free.
• Paid case packs are case-organisation products: a structured case file, a document checklist and a brief prepared from what you provided. The price and what is included are shown before you commit. A case pack is a preparation product — it is not legal advice, not a legal document prepared by a lawyer, and not a filing.
• Prices are in UAE dirhams and include any applicable VAT unless stated otherwise. Payment is taken by a third-party payment provider; we never see your card details.
• Fees payable to an independent professional are a separate matter between you and them, agreed directly, and are not paid through us.
• We may change prices, but never for something you have already paid for.

13. Refunds

Our position is simple: you paid for a product, so the test is whether the product did what it said.

• If a paid case pack fails to deliver what it describes, tell us at contact@casedaleel.com within 14 days of purchase, with the case reference and what went wrong. We will put it right, or refund it.
• Refunds are assessed on the product, not on the outcome of your legal matter, which nobody controls. A lawyer declining your matter, a claim failing, or an authority rejecting a filing is not a defect in the case pack.
• Because these products are digital and delivered immediately, we may decline a refund where the pack was delivered as described and has been downloaded or handed to a professional — but we will explain our reasoning.
• Approved refunds go back to the original payment method, normally within 14 days of approval.
• Nothing here limits any right you have under UAE consumer protection law, which applies whatever these terms say.

14. Availability, and changes to the service

The platform is provided on an "as is" and "as available" basis. We work to keep it up, but we do not promise uninterrupted or error-free operation. Features may change, be suspended or be withdrawn, and we may need to take the service down for maintenance, for security, or because a provider we depend on has failed.

We are not responsible for delay or failure caused by something outside our reasonable control — including network or provider outages, power failure, cyber-attack, or an act of government or regulator.

Where we withdraw a feature you are actively relying on, we will give you reasonable notice and a way to export your case data first.

15. Suspension and termination

You may stop using the platform at any time, and delete your account and its contents from the account area.

We may suspend or close an account where it is being used unlawfully, to abuse, attack or disrupt the service, to impersonate someone, to breach section 10, or where we are required to by law or by a competent authority.

• Where we can, we will warn you first and give you a chance to put it right. Where the problem is serious or ongoing we may act immediately.
• We will tell you the reason, unless we are legally prevented from doing so.
• You keep the right to export your case data for a reasonable period, unless a law or an authority prevents us from releasing it.
• If we close your account for a reason that is not your fault, we will refund any paid product you have not received.

Sections 4, 9, 11, 16, 17, 20 and 21 survive the end of this agreement.

16. Our liability to you

Read this section carefully — it limits what you can recover from us.

We are responsible for providing the platform with reasonable care and skill. We are not responsible for:

• decisions you take on the basis of general information, a calculator result, or anything the Navigator produced;
• any deadline, limitation period, notice period or hearing date you miss;
• the acts, omissions, advice, fees or conduct of any independent legal professional, whether or not you found them through us;
• the outcome of your legal matter, or the decision of any court, authority or counterparty;
• loss caused by inaccurate or incomplete information you gave us;
• indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of an expected recovery, or loss of data, however caused.

To the fullest extent UAE law permits, our total liability to you in connection with the platform — whether in contract, tort, or otherwise — is limited to the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, and (b) AED 500.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or under UAE consumer protection law.

17. Your indemnity to us

You agree to indemnify us against any claim, loss, liability or reasonable cost that arises from:

• your breach of these terms, in particular section 10;
• content you uploaded that you were not entitled to share, or that infringed someone's rights;
• your use of the platform for an unlawful purpose;
• a claim by a third party whose personal data you entered without their permission.

This does not apply to anything caused by our own breach, negligence or wrongdoing. We will tell you promptly about any claim we want to be indemnified for, and will not settle it without talking to you first.

18. Privacy and data protection

How we handle your personal data is set out in the Privacy Notice, which forms part of these terms. In particular, note that what you write to the Navigator is sent to a third-party AI provider outside the UAE, and that your case file is never sent to a legal professional unless you approve that specific handoff.

19. Changes to these terms

We may update these terms — to reflect a change in the service, in our providers, or in the law.

• Every version carries the "last updated" date at the top of this page.
• For material changes — anything that meaningfully affects your rights, our liability, fees, or how your case data is handled — we will tell you in the product, and by email where we have your address, at least 14 days before the change takes effect.
• If you do not accept a change, stop using the platform and delete your account before it takes effect. Continuing to use the platform after that date means you accept the updated terms.
• A change never applies retrospectively to a paid product you have already bought.

20. Governing law and jurisdiction

These terms, and any dispute or claim arising out of them or out of your use of the platform, are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of [to be confirmed], without regard to conflict-of-law rules.

The courts of the Emirate of [to be confirmed] have jurisdiction over any dispute, save that nothing prevents you from bringing a claim, or making a complaint, in any forum that UAE consumer protection or data protection law entitles you to use.

Before starting proceedings, please raise the problem with us at contact@casedaleel.com. Most things can be resolved that way, and we will respond within 30 days.

21. Language

These terms are published in English. If we publish a translation and there is a conflict between versions, the English version governs the meaning of these terms, except where UAE law requires otherwise. Proceedings before the UAE courts are conducted in Arabic, and an Arabic translation may be required for that purpose.

22. How to contact us

For anything about these terms, your account, a case pack or a complaint: contact@casedaleel.com.

For anything about your personal data or your data protection rights: contact@casedaleel.com.

Our registered address is in section 2. We answer within 30 days, and usually much sooner.

23. General

• Whole agreement. These terms and the Privacy Notice are the entire agreement between us about the platform, and replace any earlier version.
• If part of this fails. If any provision is held unenforceable, the rest stays in force and that provision is read down to the minimum extent needed to make it enforceable.
• Not enforcing something is not giving it up. If we do not enforce a right immediately, we keep it.
• Transfer. You may not transfer your rights under these terms. We may transfer ours as part of a reorganisation or sale of the business, provided your rights under these terms are not reduced.
• No third-party rights. Nobody other than you and us can enforce these terms.
• Notices. We contact you at your registered email address. You contact us at the addresses in section 22.